Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating under the “We Code Success” principle, we prioritize the success of our clients, consultants, and partners.     

About project:  

We are looking for a Client Support Specialist for our multinational client, who specializes in developing marketplaces and systems aimed at lowering the costs of IT products. They emphasize transparency, price comparison, and real-time delivery options. 

Responsibilities: 

• As Client Support Specialist you will be providing outstanding client support for clients in Southeast Asia; 

• You will be managing client orders, inquiries, and warranty cases, ensuring high client satisfaction;  

• You will be mastering our sales platform and back-office tools for efficient order administration and warranty case processing; 

• You will be communicating with partners and clients to ensure smooth day-to-day operations. 

Requirements: 

• 3+ years experience as Client Success Specialist; 

• Familiarity with global teams and clients, comfortable with cross-cultural communication; 

• Excellent command of English to communicate clearly and professionally in both written and verbal contexts; 

• Ability to effectively communicate in Filipino, which is essential for interacting with local clients or colleagues; 

• Self-motivated, but also a team player who collaborates well with others; 

• Able to take initiative and focus on the details that make a difference; 

• Friendly and client-focused, with a true passion for solving problems. 

Nice to have: 

• Any technical background would be a bonus in handling more complex client issues; 

• Familiarity with IT products or systems to better understand the client's needs. 

We offer: 

• Salary for work amounting to 40,000 – 50,000 PHP; 

• Permanent Work from Home; 

• Day Shift Schedule; 

• Weekends Off; 

• ₱3,600 monthly non-taxable allowance;

• HMO coverage from day 1 for you and 1 dependent;

• Equipment provided;

• Optical coverage;

• Year-end leave monetization;

• Gym subscription;

• Monthly supply of coffee!

Please be advised that we will only contact selected candidates